Terms of Service - Xale AI

The xale.ai platform and related services (the "Service") are operated by:

CARREDASH, société par actions simplifiée (SAS)
Registration number (SIREN): 983 657 636
Registered office: 229 rue Saint-Honoré, 75001 Paris, France
Contact: legal@xale.ai

These Terms of Service ("Terms") govern access to and use of the Service worldwide.

The Service is offered exclusively to professional entities acting in a business capacity.

By accessing or using the Service, you confirm that:

• you act on behalf of a legal entity or professional organization,
• you have authority to bind that entity,
• you accept these Terms in full.

Use of the Service is also subject to the xale.ai Privacy Policy available at https://xale.ai/privacy. By accepting these Terms, you acknowledge that you have read and accepted the Privacy Policy, which forms an integral part of this agreement.

If you do not agree, you must not use the Service.

xale.ai provides a SaaS platform operating an automated AI-powered content network designed to enhance brand discoverability across digital ecosystems.

The Service generates content referencing customer brands based on structured business information, publicly accessible website material, and descriptive data relating to the customer's offer. This content is automatically distributed and published on websites, blogs, and social media accounts owned or operated by xale.ai, as well as affiliated publishing channels controlled by CARREDASH.

The purpose of such publication is to enable wide public accessibility, indexing, and crawlability by search engines and AI systems. Customers acknowledge and accept that the Service is designed around public distribution and that generated content is intended to circulate broadly across open digital environments.

Content is produced automatically using artificial intelligence without systematic human editorial validation. Customers understand that the Service is not a private content storage system but a distribution network aimed at increasing public digital presence.

Access requires creation of an account.

Users authenticate via email/password or supported OAuth providers.

Users are responsible for all activity under their account and must maintain credential confidentiality.

CARREDASH may suspend or restrict accounts for security, misuse, legal risk, or breach of these Terms.

The Service is subscription-based.

Pricing and plans are displayed on the pricing page (xale.ai/pricing) and may be modified at any time.

Subscriptions are billed monthly or yearly and renew automatically.

No refunds are issued for any started billing period.

Users may cancel their subscription at any time:

• through the platform billing portal, or
• by email to contact@xale.ai at least 24 hours before renewal

After cancellation, the Service continues until the end of the current billing period.

Pausing the Service through platform controls does not cancel billing.

Taxes:

• VAT applies to French customers
• reverse-charge VAT applies within the EU (excluding France)
• no VAT outside the EU
• prices are displayed excluding tax

Payments are processed by Stripe. By subscribing, users agree to Stripe's terms: https://stripe.com/legal/ssa

Enterprise agreements may be subject to separate contractual terms.

All technology, workflows, AI systems, and generated outputs remain the property of CARREDASH.

Customers receive a limited, non-exclusive right to use outputs while their subscription is active.

CARREDASH may reuse outputs for marketing, portfolio display, or demonstration purposes.

Generated content may be deleted at any time after termination or inactivity.

Customers acknowledge that subscription fees cover generation and live distribution, not permanent ownership of media assets.

Generated content may be published on websites, blogs, and social accounts operated by xale.ai.

Customers expressly consent to public distribution and indexing of such content.

The objective of publication is broad discoverability and AI crawlability.

Customers may not use the Service to promote:

• illegal or regulated activities,
• prohibited goods or services in any jurisdiction,
• alcohol, drugs, tobacco, sexual content,
• harmful or unlawful material.

Violation may result in immediate termination.

CARREDASH may suspend or terminate access for breach, misuse, legal exposure, or non-payment.

Customers may terminate by cancelling their subscription.

Upon termination:

• access ends at the billing period conclusion,
• content may be permanently deleted,
• no refunds are issued.

Reactivation does not guarantee restoration of previously generated content.

The Service integrates third-party providers including AI infrastructure and payment processors.

Users agree to comply with applicable third-party terms:

• Stripe: https://stripe.com/legal/ssa
• OpenAI: https://openai.com/policies/terms-of-use
• Anthropic: https://www.anthropic.com/legal/terms
• Perplexity: https://www.perplexity.ai/hub/legal/terms-of-service
• Heygen: https://www.heygen.com/terms
• ElevenLabs: https://elevenlabs.io/terms
• Mirage: https://mirage.app/legal/captions-web-terms

CARREDASH is not responsible for third-party platform availability or behavior.

The Service is designed to improve brand discoverability and increase the likelihood that customer brands are referenced by AI systems and large language models.

Customers expressly authorize CARREDASH to generate and publish AI-created content referencing their brand, products, and services based on structured information derived from their website and business description. Customers may edit their brand brief and remain responsible for the accuracy of the information provided.

Customers acknowledge that:

• content is generated automatically without systematic human editorial review,
• AI-generated material may contain inaccuracies or imprecisions,
• outcomes relating to visibility, discoverability, or AI citation are inherently uncertain and unpredictable,
• CARREDASH cannot control or influence how external AI systems interpret, summarize, index, or present content,
• CARREDASH is not responsible for third-party AI behavior or representations of the customer.

If a customer objects to published content, CARREDASH will remove or amend the content within a reasonable timeframe upon request sent to contact@xale.ai.

To the maximum extent permitted by law, CARREDASH's total liability is limited to the subscription fees paid during the three (3) months preceding the claim.

These Terms are governed by French law.

Exclusive jurisdiction: Tribunal de Commerce de Paris.

Commercial arbitration may be used where permitted.

We may update these Terms periodically.

Users will be notified of material changes.

Continued use constitutes acceptance.